Term Conditions

Welcome to Supertek Electronics, an official partner store of SONY-SMART. By accessing or using our website, products, or services, you agree to comply with the following Terms & Conditions. Please read them carefully.

1. General Terms

By using our website, you confirm that:

  • You are at least 18 years old or using the site under supervision
  • You agree to follow all applicable laws and regulations
  • You accept these Terms & Conditions in full

We reserve the right to update or modify these terms at any time without prior notice.

2. Products & Services

Supertek Electronics offers genuine electronic products from brands like Sony and SMART.

  • All products are subject to availability
  • We reserve the right to limit quantities
  • Product images may differ slightly from actual items
  • Specifications and features may change without notice

3. Pricing & Payments

  • All prices are listed in Bangladeshi Taka (BDT)
  • Prices may change at any time without prior notice
  • We are not responsible for typographical pricing errors
  • Orders may be canceled if incorrect pricing is detected

Accepted payment methods may include:

  • Cash on Delivery (COD)
  • Online payments (if available)

4. Order Confirmation & Cancellation

  • Once you place an order, you will receive confirmation via phone or email
  • We reserve the right to cancel any order due to:
    • Product unavailability
    • Pricing errors
    • Suspicious or fraudulent activity

5. Delivery Policy

  • Delivery timelines may vary depending on location
  • Delays may occur due to unforeseen circumstances
  • Customers must provide accurate delivery information
  • Additional delivery charges may apply based on location

6. Warranty & After-Sales Service

As an official partner of SONY-SMART:

  • Products come with manufacturer warranty (where applicable)
  • Warranty terms are defined by the manufacturer
  • Physical damage, misuse, or unauthorized repairs void warranty

For service support, customers may contact our store directly.

7. Return & Replacement Policy

  • Returns/replacements are subject to product condition and policy
  • Customers must report issues within a specified time after delivery
  • Products must be unused and in original packaging
  • Certain items may not be eligible for return

We reserve the right to inspect products before approving any return or replacement.

8. User Responsibilities

You agree not to:

  • Use the website for illegal activities
  • Provide false or misleading information
  • Attempt to harm or disrupt the website

9. Limitation of Liability

Supertek Electronics is not liable for:

  • Indirect or incidental damages
  • Delays caused by third-party services
  • Loss due to misuse of products

Our liability is limited to the value of the purchased product.

10. Intellectual Property

All content on this website (text, images, logos, design) is the property of Supertek Electronics and may not be copied or reused without permission.

11. Third-Party Services

Our website may include links or services from third parties. We are not responsible for their policies or actions.

12. Governing Law

These Terms & Conditions are governed by the laws of Bangladesh.

13. Contact Information

For any questions regarding these Terms & Conditions, please contact:

Supertek Electronics
Ramganj, Lakshmipur, Bangladesh