Privacy Policy

At Supertek Electronics, your privacy is a top priority. As an official partner store of SONY-SMART, we are committed to protecting your personal information and ensuring transparency in how we collect, use, and safeguard your data.

This Privacy Policy explains how we handle your information when you visit our website, purchase products, or interact with our services.

1. Collection of Personal Information

Personal information refers to any data that can identify you as an individual.

We may collect personal information when you:

  • Create an account
  • Purchase products
  • Contact our support team
  • Participate in surveys or promotions

The types of information we may collect include:

  • Name
  • Address
  • Phone number
  • Email address
  • Payment details
  • Location data
  • Device-related information

Providing this information is optional, but without it, we may not be able to deliver certain services or respond to your requests effectively.

2. How We Use Your Information

We use your personal data for purposes such as:

  • Processing orders and delivering products
  • Providing customer support
  • Improving our products and services
  • Sending important updates (orders, policies, etc.)
  • Preventing fraud and ensuring security
  • Conducting internal analysis and research

We may also send promotional updates, but you can opt out at any time.

3. Information from Other Sources

In some cases, we may receive your information from:

  • Referrals by other users
  • Gift orders or shared services
  • Publicly available sources (for verification and security purposes)

4. Non-Personal Information

We also collect data that does not directly identify you, such as:

  • Browser type
  • Device information
  • Language and location (general)
  • Website usage data

This information helps us understand user behavior and improve our services.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

  • Enhance user experience
  • Analyze website traffic
  • Remember your preferences

You can choose to disable cookies through your browser settings, though some features may not function properly.

6. Sharing of Information

We do not sell or rent your personal information.

However, we may share data with:

  • Trusted service providers (delivery, payment processing, customer support)
  • Business partners within the SONY-SMART ecosystem
  • Legal authorities if required by law

All third parties are required to protect your information.

7. Data Security

We take appropriate security measures to protect your data, including:

  • Secure systems and restricted access
  • Encryption during data transmission (where applicable)
  • Regular monitoring for vulnerabilities

However, no system is 100% secure, so users should also take precautions.

8. Data Retention

We keep your personal information only as long as necessary to:

  • Fulfill service purposes
  • Comply with legal obligations
  • Resolve disputes and enforce policies

9. Your Rights

You have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion (subject to legal requirements)

You can contact us anytime to make such requests.

10. Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect personal data from children. If such data is identified, it will be removed promptly.

11. Third-Party Links

Our website may include links to third-party websites or services. We are not responsible for their privacy practices, so we encourage you to review their policies separately.

12. Changes to This Policy

Supertek Electronics may update this Privacy Policy from time to time. Any changes will be posted on this page with updated information.

13. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Supertek Electronics
Ramganj, Lakshmipur, Bangladesh